2010 Mustang Raxiom Projector lights review part 3!!!

[kittyspike]

So, you know how I did my part 2 review of these lights a while ago and we all had alengthy discussion about why I couldn't see with these lights and what bulbs I should use and to HID or to not HID?


Well, I decided to just get stock H9 bulbs in white for now to see if they would help at all, and my husband just went out to install them this evening. He came in after like 2 minutes to tell me to come outside, because my lights were not WORKING.

Which would probably explain why I couldn't see. The halos are on but the projector bulbs were both out. Steve opened them up to put in the new bulbs and both connectors had MELTED. One was melted to the original bulb so badly Steve almost couldn't get it off.

He plugged both new bulbs in and they work but who knows for how long? The housings are clearly defective and I'll be having a lengthy and unpleasant discussion with American Muscle/ Raxiom direct tomorrow.

Anyone have any idea what may have caused this? They have only been in since May, and they worked fine then. I have no idea when they went out because it hasn't been dark enough for me to need the lights.

Please offer suggestions - and tell me what I should say to AM/Raxiom tomorrow - you know, aside from screaming bloody murder at them.

[RobtRoma]

Explain what happened. The units have a 2 year warranty... no? I've heard of a few people having bad units during installation and AM replaced them no problem. But this was only a few days after delivery...

[kittyspike]

Yes they have a 2 year warranty. And yeah it seems like it happened so quickly - they have been in maybe 3 months and some change.

[RobtRoma]

Forgot to say... Sorry that happened to you. I hope they take care of you and you get some good replacements.

[AMStanger]

I'm terribly sorry that you are having difficulty with the Raxioms.


Did you purchase them from us?

If so, take some detailed pictures of how they are installed(what you have the halos wired into and what kind of connections they connected with) and email them to support@americanmuscle.com with your order information included.

Once you have sent the email, give us a call 866-727-1266 and ask a Parts Expert to look into the issue for you.

I hope this helps!

Let me know if you have any questions in the future!

-Chris

[kittyspike]

Chris,

Yes I did purchase them from AM, and I did in fact make a whole additional post to this about my experience with your customer service. I had barely explained the problem on the phone when the rep ordered replacement lights for me - I had them the following day before noon. Excellent customer service and turn around time.

I have the new set in the car now, and last night I was able to experience true night driving conditions with them and wow - those lights are GREAT. As long as I have no problems with this new set being defective as well, I am quite happy to have them on my car - not only do they look awesome, the lights themselves are SUPER effective at night.